Fostering Effective Communication in the Workplace: A Competency-Based Approach that Boosts Your Ability to Get and Give Information (Competency-Based Workbooks for Structured Learning)

When asked about the biggest problem in their organizations, most people say it’st poor communication. For example, while leaders typically devote 70 percent of their time to communicating, what people understand drops with each organizational level through which it filters. And what eventually trickles through five levels may be only 20 percent of an original message. The right hand doesn’t know what the left hand is doing isn’t just a saying! Just as perplexing is that technology delivers information faster than ever, but people don’t necessarily understand each other better.

It’s a mistake to rely on technology alone to fix communication muddles because interrupting a message involves people. This competency-based workbook gives you what you need to know to build your skills.