The Power of A Positive No by William Ury (2008-04-03)

The Power of a Positive No is an indispensable guide for anyone looking to assertively say no without alienating or angering others.

This book provides a simple three-step method for saying a Positive No, which includes asserting and defending your key interests, making your No firm and strong, resisting the other side's aggression and manipulation, all while still getting to Yes.

With concrete advice and practical examples, this book will help you say No clearly, respectfully, and effectively in virtually any situation, whether it be with a customer, coworker, employee, CEO, child, or spouse.

Don't let the pressure of high stress and limitless choices overwhelm you - get your copy of The Power of a Positive No today and learn how to say No with grace and effect!