Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

This audiobook is a game-changer for any organization looking to improve their customer service.

By identifying and addressing the root causes of poor service, such as misaligned company culture, overemphasis on cost reduction, and conflicting policies, this book provides corrective solutions that will help employees function as stellar frontline representatives of the company.

With inside stories from well-known organizations and the latest scientific research, Service Failure offers a comprehensive approach to improving customer service that will lead to increased customer satisfaction and loyalty.

Don't miss out on this opportunity to transform your organization's customer service - order now!