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Be Our Guest: Perfecting the Art of Customer Service
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Be Our Guest: Perfecting the Art of Customer Service
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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