Las dos caras del servicio [The Two Sides of Service]: 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]

This audiobook is a must-listen for any business owner or manager looking to improve their customer service skills.

Gabriel Vallejo López presents 34 real-life cases that highlight the importance of providing world-class service, including a mother who was denied reentry to an airplane to retrieve her two-year-old son, a man who was asked to provide his deceased father's digital footprint for tax purposes, and a woman who was charged for years by a telecom company despite never receiving the service.

Through these examples and analysis, Vallejo López reveals the common mistakes and successes in customer service and provides a model that can transform customers into lifelong patrons.

Don't miss out on this opportunity to transform your business and provide exceptional service that will leave a lasting impression on your customers.