Upstream: The Quest to Solve Problems Before They Happen

Upstream is a groundbreaking book that explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.

By understanding the psychological forces that push us downstream and learning from the thinkers who have overcome these obstacles, readers will gain practical solutions for preventing problems rather than reacting to them.

With real-world examples of successful prevention strategies, including a online travel website that reduced customer service calls by 20 million per year and a major urban school district that cut its dropout rate in half, Upstream offers a powerful toolkit for anyone looking to make a positive impact in their own lives and communities.

Don't wait until it's too late - start preventing problems upstream today!