Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers

The book "Transforming Toward Customer-Centricity" is a comprehensive guide for businesses looking to improve their customer experience (CX) and increase satisfaction, conversion, and loyalty.

With highly actionable models, maps, and processes, this book empowers teams to investigate, diagnose, and act on what's blocking them from delivering exceptional CX.

By gathering evidence and data that inform decisions, businesses can reduce risk and work more efficiently while improving culture.

This book is ideal for mid-level, senior, lead, principal, manager, director, or higher roles, as well as juniors new to their careers.

Don't miss out on the opportunity to transform your business and exceed customer expectations - read "Transforming Toward Customer-Centricity" today!