The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

The Customer Success Professional’s Handbook is a comprehensive guide for any individual looking to excel in the pivotal role of a Customer Success Manager (CSM).

This definitive reference book provides practical advice and real-world guidance from acknowledged experts in building, training, and managing Customer Success teams.

With a focus on delivering outcomes for customers, this indispensable resource covers everything from building and implementing a Customer Success team to developing the skills of new CSMs.

Whether you're an aspiring or experienced CSM, The Customer Success Professional’s Handbook is an essential tool for success in today's competitive business landscape.