The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

The Seven Pillars of Customer Success is a comprehensive guide for building a strong customer success organization, providing an adaptable framework for creating a culture of customer success.

With over 25 years of experience in the software industry, Wayne McCulloch shares his expertise as a chief customer officer leading global success functions.

This book offers detailed examples of how companies have put the seven pillars to the test and provides knowledgeable perspective on how to create a lasting organization.

Whether you're new to customer success or looking to improve your existing program, this book is a must-read for anyone looking to build an organization that stands out in the marketplace.