Microsoft Dynamics CRM 2011 Step by Step

This comprehensive guide to Microsoft Dynamics CRM 2011 is the perfect tool for anyone looking to master the fundamentals of creating and managing accounts, working directly within familiar tools such as Microsoft Outlook®, tracking customer activity and communications, managing campaigns, leads, quotes, contracts, and orders, and employing basic to advanced reporting capabilities.

With downloadable, ready-made practice files and complete book, you'll be able to learn at your own pace and with ease.

Written by industry-leading CRM experts Mike Snyder, Jim Steger, and Brendan Landers, this guide is the ultimate resource for anyone looking to improve their skills in Microsoft Dynamics CRM 2011.