Customer Service Fundamentals: A Practical Guide (Business)

The book "Customer Service Fundamentals: A Practical Guide" by Sorin Dumitrascu is a must-read for anyone looking to improve their customer service skills.

The author emphasizes the importance of focusing on the customer and offers practical tips on how to ensure that their needs are met.

By paying full attention to customers, minimizing interruptions during interactions, having a positive and friendly attitude, and showing empathy through active listening and validation, you can build a connection with customers and develop a positive relationship with them.

This book is well-organized and easy to read, making it perfect for business owners, customer service representatives, or anyone looking to improve their skills.

With practical tips and techniques provided in the book, you can build better relationships with your customers and ultimately grow your business.