Bringing valuable lessons from the cutting edge of communication science, Conflicted does for our verbal communication what Thinking Fast and Slow did for our inner decision-making.'One of my favourite writers .

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Beautifully argued.

Desperately needed.'MALCOLM GLADWELL'Invaluable.

The world will be a better place if everyone reads this book, and because it' s so entertaining they probably will.'PHILPPA PERRY'Essential.'THE TIMES'Fascinating.'FINANCIAL TIMESWhat is the secret of happy relationships?How do companies build collaborative cultures?What lies behind some of the greatest scientific and creative breakthroughs?The surprising answer is: conflict.

Insight and empathy spring from the clash of different perspectives.