Microsoft Surface Book Laptop 13.5" 8GB/128GB Intel Core i5 processor Windows 10 Pro

from jocyntia

Computer looked brand new however the battery would not charge. Spent at least three hours on phone with technician and problem could not be resolved.

from Robb

This appears to be a refurbished unit. It didn't have the official Surface pen in the original shipment (they did later provide an official pen). The Microsoft warranty was also expired. You can purchase a refurb unit for $700 elsewhere.

from Laura

The lap top came completely dead and when I plugged in to charge it kept saying Plugged in , not charging. It was completely hard to get a person to help from tech support.

from Rob

The laptop battery would not charge out of the box. After 3 days dealing with microsoft support, they decided it was a hardware issue. It's evidently an issue that occurs with sufficient frequency there are "fixes" for it online. Sent it back and buying a Macbook instead

from stormnb

Great Device. Microsoft hit a Home Run here. Very responsive. The Pen is awesome. Touchpad is great. Love Windows 10 on this with the touch screen. This is the best Laptop I have had and an awesome tablet when un-docked from the base.