Answering 911 : Life in the Hot Seat (Paperback)

from tealightful

This was a really fast, mostly interesting read about a job that I've always been curious about the inner-workings of. I didn't really click with the author's writing voice but I loved the tenderness she wrote about her coworkers with. It's a good read if you're looking for information about what...

from bookwormteri

Inside look at a 911 call center. The set up was unique, as far as I can tell. Any police department that I have ever known has their own dispatcher take the 911 calls (much like her job in the end of the book). Interesting look at the stress that the dispatcher's handle and some of the kooky cal...

from HistReader

Being on the other end of the radio, I have utmost respect for dispatchers. They truly understand feeling helpless yet knowledgeable to be helpful. As a chaotic (or hilarious) situation unfolds in their earpiece, I am sure everyone of them desire to leave their tiny, dark room to assist the calle...

from lchav

Ah. So **that's** what life as an emergency dispatcher is like.

from justpeachy

This memoir is a fascinating look into what it's like to be a 911 dispatcher. Burau's job is a difficult one, entailing long hours of boredom periodically interrupted by moments of intense stress and fear. As a dispatcher, she is many miles away from the scene of the crisis, yet she is living tha...