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- Cram101 Textbook Outlines: Studyguide for Essentials of Business Communication by Guffey, ISBN 9780324191547 (Paperback)
Cram101 Textbook Outlines: Studyguide for Essentials of Business Communication by Guffey, ISBN 9780324191547 (Paperback)
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Cram101 Textbook Outlines: Studyguide for Essentials of Business Communication by Guffey, ISBN 9780324191547 (Paperback)
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from vonze
I wasn't looking forward to this class because I figured most of it was common sense. However, there's some really good advice in this book. Especially the chapters on negative messages (dealing with upset customers) and persuasive messages (getting your boss and co-workers to back your ideas).
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