The Customer Service Survival Kit is a comprehensive guide for anyone looking to master the art of communication in high-pressure customer situations.

With its unique blend of behavioral science insights, case studies, and practical problem-solving tools, this book will help you defuse anger, deliver bad news, and become immune to intimidation.

Whether you're a seasoned professional or just starting out in the customer service industry, this book is a must-read for anyone looking to improve their communication skills and provide exceptional customer service.

Don't let difficult customers get the best of you - get your copy of The Customer Service Survival Kit today!