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- The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the "Nordstrom" of Your Industry (Edition 2) (Paperback)
The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the "Nordstrom" of Your Industry (Edition 2) (Paperback)
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The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the "Nordstrom" of Your Industry (Edition 2) (Paperback)
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5 of 5
2 customer reviews
Walmart
2 reviews
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from Coolchick59
Great Book, great info for anyone in Customer Service.
from skinglist
I'd read the earlier edition of this book some years back and recall liking it. I was again pleased with this one and the stories that Spector and McCarty put forth. Spector is well known in the field of business writing and co writing this with a Nordstrom employee was an interesting twist. I th...
from Coolchick59
Great Book, great info for anyone in Customer Service.
from skinglist
I'd read the earlier edition of this book some years back and recall liking it. I was again pleased with this one and the stories that Spector and McCarty put forth. Spector is well known in the field of business writing and co writing this with a Nordstrom employee was an interesting twist. I th...
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