Concierge Confidential : The Secrets of Serving Champagne Bitches and Caviar Queens (Paperback)

from freddlerabbit

This book is an engaging combination of guidance (how to treat service people, what you can and can't expect, a few mentions of how and why to tip without going over the top) and the kind of behind-the-scenes gossip even people who don't read People can enjoy. Fazio relates stories and lessons le...

from skinglist

Fazio goes from an agent's assistant in Hollywood to a cruise ship singer to a hotel concierge, and he's very readable in the process. The people and stories are amazing - the Russian with a suitcase full of cash, fulfilling wishes on Whoopi's show, a chocolate bath. I also liked how he touched o...

from bookworm12

A hotel concierge explains the dos and don'ts of the service industry. His observations are at times catty, but usually entertaining. He name drops celebrities that are on both his naughty and nice list. Honestly, I just kept thinking about how insane some people's lifestyle is. Hiring a helicopt...

from bensdad00

One man's memoir of the personal service industry. Light, informative, and entertaining. Excellent for anyone who deals with the public on a day to day basis.

from bensdad00

One man's memoir of the personal service industry. Light, informative, and entertaining. Excellent for anyone who deals with the public on a day to day basis.