IFLA Publications: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O Cliente Virtual: Um Novo Paradigma Para Melhorar O Relacionamento Entre Clientes E Servicos de Informacao E Bibliotecas / L' Usager Virtuel: Un : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 / Reuniao Satelite Sao Paulo, Brasil, August 18-20,2004 / Colloque Satellite, Sao Paulo, Brasil, August 18-20,2004 / Reunion Satelite, Sao Paulo, Brasil, August 18-20,2004 (Series #117) (Book)

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