Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People (Hardcover)

from alanwilkerson

5 principles that make Starbucks the "third place" 1 Make it your own 2 Everything matters 3 Surprise and Delight 4 Embrace Resistance 5 Leave your mark To apply this to a church setting it is fairly simple to take the "Create You Own Experiences" which are scattered throughout the book and use t...

from skinglist

Fun read for a minor Starbucks junkie. I liked the customers' stories and how Starbucks reacts.

from dannywahlquist

Enjoyed this look inside Starbucks. Some of my favorite quotes include: 5 Principles for Turning Ordinary into Extraordinary: Make it your own, Everything matters, Surprise & delight, Embrace resistance, Leave your mark Make It Your Own: 5 Ways of Being: Be welcoming, Be genuine, Be considerate, ...

from dwfree

Summary: Starbucks good. Your business should be like Starbucks.

from themythbookshelf

Strip this book of its eye-catching, texturized(!) cover and its subject of Starbucks, and you get a lukewarm read (get it?) It's really a shame, because a book about as big of a success story as Starbucks Coffee should be packed with wittiness and quality rather than excessively enthusiastic adj...