Freedom from Command and Control: Rethinking Management for Lean Service, (Hardcover)

from infjsarah

This is an interesting and rather depressing book. Written 10 years ago about organisations love affair with measurement of work and monitoring their workers and warning of the dangers of this. Yet as a NHS worker I know that the love affair with these sort of measures is increasing, not decreasi...

from mark_lewis

A thought provoking book, in particular the clear accounts of the consequences of traditional command and control approaches. The opening chapters are insightful and interspersed with illustrative case studies that help clarify Seddon's arguments. These points become laboured through the middle s...