Biff at Work - (Biff Conflict Communication) by Bill Eddy & Megan Hunter (Paperback)

The BIFF method is a revolutionary approach to responding to hostile emails, letters, texts, and conversations in the workplace.

With this simple, practical, and structured technique, you can calm conflicts, create clear communication, and get the outcomes you want.

By following the four steps of Brief, Informative, Friendly, and Firm, you can diffuse tension, contain conflict, and establish professional boundaries.

This book provides exclusive workplace communication instructions and tips on how to coach co-workers and others on writing effective BIFF responses.

With BIFF, you can reduce the risk of lawsuits and complaints, lower your blood pressure, turn down the conflict flame, and restore your confidence in workplace relationships.

Don't let high-conflict situations get the best of you - try BIFF today!