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- Renee Evenson and 1 more
Renee Evenson and 1 more
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Renee Evenson and 1 more
Customer Service Training 101 is a comprehensive guide for managers, owners, and employees who want to provide exceptional customer service.
This fully revised and updated third edition covers all aspects of face-to-face, phone, online, social media, and self-service interactions.
With practical scenarios, guidelines, and practice exercises, this book equips you with the knowledge and skills to create positive first impressions, speak and write effectively, listen attentively, identify needs, develop trust, establish rapport, and handle customer complaints confidently.
Whether you're new to customer service or looking to improve your skills, this training manual is a must-read.
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