Customer Service Management Training 101 is a comprehensive guide for aspiring and seasoned managers looking to elevate their skills beyond exemplary customer service.

Renée Evenson provides practical, step-by-step instructions on how to identify personal management styles, develop core leadership qualities, and effectively communicate with, lead, train, motivate, and manage employees responsible for customer satisfaction.

This book covers essential topics such as planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to employees, monitoring performance, conducting meetings, and managing challenges.

With checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations, Customer Service Management Training 101 is the ultimate resource for anyone looking to succeed in customer service management.

Don't miss out on this opportunity to transform your career and take your business to the next level!