Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

Are you tired of mediocre customer service? Do you want to improve your employees' skills but getting so-so results? Look no further! "Getting Service Right" is a game-changer.

This book uncovers the real reasons employees don't consistently deliver excellent service and provides actionable insights to overcome these obstacles.

With examples from well-known organizations, real stories from frontline employees, and scientific research, you'll learn how to avoid service failure and provide service success.

Don't let cost reduction efforts or poor products hinder your team's ability to deliver outstanding customer service.

This book is a must-read for anyone looking to improve their organization's customer service skills.