Difficult Conversations is a comprehensive guide to navigating challenging conversations with ease, providing you with the tools to decipher the underlying structure of difficult talks, start conversations without defensiveness, listen for the meaning of what is not said, and move from emotion to productive problem solving.

With practical advice and real-world examples, this book will help you tackle even the toughest conversations with confidence and success.

Whether it's with your babysitter or your biggest client, Difficult Conversations will give you the skills you need to communicate effectively and achieve positive outcomes.

Don't let difficult talks hold you back any longer - read Difficult Conversations today and start mastering the art of productive communication.