Customer Service Training 101 is a comprehensive training manual that equips employees with the knowledge and skills necessary to provide exceptional customer service.

With scenarios, guidelines, and practice exercises, this book teaches employees how to create positive first impressions, speak and write effectively, listen attentively, identify needs, make customers feel valued, and confidently handle customer complaints.

Written by a business writer and author of nine books on communication, conflict resolution, and customer service, Customer Service Training 101 is a must-read for any business looking to provide top-notch service and build lasting relationships with their customers.