Getting Past No: Negotiating in Difficult Situations

We all want to get to "Yes", but what happens when the other person keeps saying "No"? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners.

You’ll learn how to:Stay in control under pressureDefuse anger and hostilityFind out what the other side really wantsCounter dirty tricksUse power to bring the other side back to the tableReach agreements that satisfies both sides' needsGetting Past No is the state-of-the-art audiobook on negotiation for the 21st century.

It will help you deal with tough times, tough people, and tough negotiations.

You don’t have to get mad or get even.

Instead, you can get what you want!